Fleet Account Officer

Madina-Accra, Ghana (On-site)

We’re hiring a Fleet Account Officer to lead the onboarding, support, and performance management of our entire driver network.

Job description

Ultimately, your role will involve close collaboration with our drivers and automotive technicians, facilitating seamless operations and upholding our organisations vehicle maintenance standards.

Responsibilities

Recruit, vet, and onboard all categories of drivers: ride-hailing, ride-share, and delivery.
Ensure compliance with driver registration and documentation requirements.
Provide orientation and training to ensure drivers understand platform policies and tools.
Address technical issues promptly and work with the IT team to implement improvements.
Oversee the purchase, maintenance, and utilisation of vehicles within the fleet.
Optimise vehicle scheduling and route planning to maximise profitability.
Maintain detailed records of vehicle service history and operational efficiency.
Collaborate with automotive technicians to address vehicle maintenance needs.
Ensure all drivers and vehicles are compliant with regulatory requirements.
Maintain accurate records of driver and vehicle documentation.
Coordinate with relevant authorities for licensing and registration.
Implement safety protocols and quality control measures to uphold the highest standards of service.
Manage ongoing driver accounts and performance tracking using backend systems.
Serve as the point of contact for driver support, disputes, and compliance issues.
Analyse revenue performance across driver segments and design driver engagement strategies.
Support marketing and operational campaigns aimed at growing fleet-based revenue.
Report regularly on fleet metrics: driver retention, earnings, efficiency, and revenue generation.

Requirements and Skills

1–3 years in fleet management, driver operations, or transport account roles (Not a requirement but a plus).
Strong interpersonal, organizational, and analytical skills.
Familiarity with driver platforms, dashboards, or mobility apps.
Familiarity with vehicle maintenance and scheduling.
Familiarity with transportation and logistics industry standards.
Ability to manage large contact lists and provide frontline driver support.
Self-starter with a revenue mindset and problem-solving approach.
Degree or diploma in business, transport, logistics, or related field is preferred.

NOTE: Applicants must reside or willing to relocate in or near Madina, Adenta, Haatso, Legon, Oyarifa, North Legon, or nearby areas.

Attractive salary and benefits

Competitive Base Salary: GHS 1,300-1,800 based on experience and qualification.
Commissions: An agreed revenue commission from the total earnings of your active driver pool (monthly). Agreed bonus payable per active driver on-boarded and completing first 10 trips or deliveries.
Performance Bonus: Payable for hitting monthly fleet revenue targets.
Monthly mobile/data allowance
Ongoing training and development.
Career growth opportunities in a scaling start-up.
Paid time off: 10-15 days annually.
Hybrid work option (1-2 days remote/week) after a year.
Career advancement in a fast-growing digital startup.
Performance reviews every 12 months with raise potential.
Equity or profit sharing opportunity after a year contract for a long-term commitment.
Exciting Company Culture: Join a dynamic and innovative team, where your contributions are valued, and you can make a real impact in a rapidly growing industry.

We believe in excellence as a way of life. We champion growth, we celebrate ambition, and we ignite the fires of determination. Every member of our team is a torchbearer of our collective vision. We don't just work; we inspire, we support, and we motivate.

How to apply

Are you ready to build Africa’s next digital frontier with us? Email your CV and cover letter to

jobs@viagogh.com.

ViaGo is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. So, join us, not just as an employee, but as a co-creator of success stories. Together, we'll script a narrative of excellence, where the sky is not the limit, but merely the beginning.