Technical Admin Officer

Madina-Accra, Ghana (On-site)

We’re hiring a Technical Admin Officer to manage the backend of our mobile platform. If you're tech-savvy, detail-oriented, and love keeping things running smoothly, we want to hear from you.

Job description

The Technical Admin Officer will be responsible for overseeing and maintaining the backend admin panel of ViaGo’s mobile platform. This role ensures smooth technical operations, manages user/admin data, monitors platform performance, and supports the operations team with real-time system insights and troubleshooting.

Responsibilities

Manage day-to-day operations of the app’s backend admin panel.
Monitor system dashboards and resolve basic technical issues.
Support the operations and customer service teams with data pulls, user status updates, and backend controls.
Liaise with developers to report bugs, suggest improvements, and implement updates.
Maintain records of admin activity logs and ensure backend security protocols are followed.
Provide basic analytics and reporting as requested

Requirements and Skills

2+ years in an IT support, technical admin, or backend operations role.
Familiarity with mobile/web admin dashboards and basic data tools. Advantageous!
Strong attention to detail and problem-solving skills.
Excellent communication and documentation abilities.
Tech-related diploma/degree preferred.
Strong interpersonal and communication skills to facilitate coordination among technical teams, particularly for backend problem resolution.
Understanding of compliance requirements and data protection regulations, especially as they pertain to backend operations.

NOTE: Applicants must reside or willing to relocate in or near Madina, Adenta, Haatso, Legon, Oyarifa, North Legon, or nearby areas.

Attractive salary and benefits

Competitive Base Salary (Monthly): GHS 1,500-2,000 depending on experience and qualification.
Performance commission: Agreed quarterly bonus payable based on uptime, admin efficiency and task turnaround time.
Project based incentives for supporting successful product launches or feature rollouts.
Ongoing training and development.
Paid time off: 10-15 days annually.
Hybrid work option (1-2 days remote/week) after a year.
Performance reviews every 12 months with raise potential.
Equity or profit sharing opportunity after a year contract for a long-term commitment.
Exciting Company Culture: Join a dynamic and innovative team, where your contributions are valued, and you can make a real impact in a rapidly growing industry.

We believe in excellence as a way of life. We champion growth, we celebrate ambition, and we ignite the fires of determination. Every member of our team is a torchbearer of our collective vision. We don't just work; we inspire, we support, and we motivate.

How to apply

Are you ready to build Africa’s next digital frontier with us? Email your CV and cover letter to

jobs@viagogh.com.

ViaGo is an equal opportunity employer, and we welcome candidates from all backgrounds to apply. So, join us, not just as an employee, but as a co-creator of success stories. Together, we'll script a narrative of excellence, where the sky is not the limit, but merely the beginning.