FREQUENTLY ASKED QUESTIONS 

FAQ's

Basic FAQs

How do I download and install the app? 

Download and install our app from your device's app store, such as the Apple App Store or Google Play Store.

How do I contact customer support through the app? 

You can contact customer support through (Account) and then click Contact Us.

Is my personal information safe on the app?

Yes, we prioritize the security of your information.

How often does the app receive updates?

We regularly update the app to improve your experiences.

What do I do if the app crashes or has technical issues?

In case of technical issues, try restarting the app or clearing the cache. If problems persist, contact our customer support for assistance.

Is the app available in multiple languages?

Yes, our app supports multiple languages to cater to a diverse user base. You can choose your preferred language in the Account settings.

How do I log out of the app?

To log out of the app, navigate to your account settings and find the "Log Out" option. Confirm your choice to log out securely.

What are the app's system requirements?

Check the app store for minimum system requirements.

How do I enable location services for the app?

You can enable location services in your device settings.

What platforms and devices are supported?

Our app is compatible with a wide range of platforms, including iOS and Android devices. Ensure you have a compatible device and operating system version.

Can I use the app on multiple devices?

Yes, you can use the app on multiple devices.

How do I navigate within the app?

The app features an intuitive user interface. Simply tap on menu items and icons to access various features. Explore and familiarize yourself with the app for a seamless experience.

Can I use the app offline?

Some features may work offline, but full functionality No.

How do I contact customer support through the app? 

You can contact customer support through (Account) and then click Contact Us.

How can I provide feedback on the app?

You can provide feedback through the app settings.

What happens if I uninstall the app?

You can reinstall the app and log in to access your account

How do I report a bug or issue in the app?

You can report issues through the app's support.

How do I update the app to the latest version?

You can update the app through your device's app store.

Can I use the app while traveling abroad?

Yes, the app is accessible internationally.

What is the app's policy on data privacy?

We have a strict data privacy policy.

Login FAQs 

How do I create an account on the platform? 

To create an account, download our app from your device's app store. Open the app and choose the "Sign Up" option. You can register using your phone number, email, Facebook, Gmail, or Apple account.

Can I use my Gmail account for login?

Yes, you can use your Gmail account to log in. Choose the Gmail login option and follow the prompts.

How can I change my login email address?

To change your login email, go to My Profile settings within the app. Look for the "Edit Profile" button

Can I log in on multiple devices simultaneously?

No, you cannot login on multiple devices at the same time

Can I log in using a fingerprint or face face ID?

No, biometric login options is not available at the moment

Is there a way to change the language settings for my account?

Yes that is possible, you can do this under Account settings.

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How can I change my profile picture?

You can change your profile picture by clicking your current picture on the app.

Can I log in from a different country?

Yes, you can log in from different countries.

Can I log in using my phone number?

Yes, you can log in using your phone number. Simply enter your number, receive a verification code, and you're all set.

What are the benefits of logging in with my Facebook account?

Logging in with your Facebook account allows for a quicker and seamless registration process. It also enables easy social sharing and connection with friends.

What should I do if I forgot my password?

If you forget your password, use the "Forgot Password" option on the login screen. We'll guide you through the process of resetting your password.

What should I do if I didn't receive a verification code?

If you didn't receive the verification code (OTP), check your network or your spam email

What do I do if my account is locked due to multiple login attempts?

If your account is blocked, contact customer support.

Can I recover my account if I no longer have access to my registered email or phone number?

It depends on what your situation is, contact customer support

How do I log out of my account?

You can log out by going to Accout settings then click on logout

Marktplus FAQs

What is Marktplus, and how does it work?

Marktplus is an online marketplace where you can discover a wide variety of products from verified merchants. You can browse, shop, and make secure purchases conveniently through the platform.

Are there any fees for listing products on Marktplus?

Seller fees will apply for listing and selling products on Marktplus. Refer to our seller guidelines for fee details.

Is there a rating and review system for products and sellers?

Yes, Marktplus features a rating and review system that allows buyers to provide feedback on products and sellers. This helps maintain a high level of quality and trust.

Are items on Marktplus guaranteed to be new?

We verify our merchants, and items but you can also find second-hand items.

How can I participate in auctions on Marktplus?

Participating in auctions is easy. Browse the available auctions, select the item you want to bid on, and place your bid. You'll be notified if you're outbid.

What happens if I win an auction?

If you win an auction, you'll receive a notification with details on how to complete the purchase. Payment options and delivery details will be provided.

How do I register on Marktplus as a buyer?

To register as a buyer on Marktplus, download the Viago app, and choose the "Sign Up" option. Follow the prompts to create your account using your email or phone number.

What payment methods are accepted for purchases on Marktplus?

We accept various payment methods, including credit/debit cards and digital wallets, to facilitate secure and convenient transactions.

What benefits do sellers receive on Marktplus?

Sellers on Marktplus gain access to a larger audience, convenient inventory management tools, and the potential for increased sales. It's a platform that supports business growth.

What happens if a seller doesn't deliver?

If a seller doesn't deliver, you can contact us.

What happens if a seller cancels an auction?

If a seller cancels, participants will be notified.

Can I cancel a bid I've placed in an auction?

Bids are generally non-cancelable. Be sure to bid responsibly and only on items you intend to purchase.

Are there restrictions on who can participate in auctions?

Participation in the auction is generally open to everyone over the age of 18